Call Center Interview Questions & Answers

Call Center Interview Questions & Answers

What is a call centre?

What is the inbound call centre and outbound call centre?

What is customer service?

What are the types of customer service field?

What is virtual call center?

Other Important Call center Interview Questions usually asked.

  1. Why do you want to work for our company?
  2. Can you explain how would you manage your accommodation?
  3. What according to you is a job like at a call center? What motivates you in your job?
  4. What are the most important skills for a call center representative?
  5. Can you explain How comfortable you are in handling the customers through the phone?
  6. Why do you want to join call center?
  7. What are your computer skills?
  8. How would you rate your typing skill?
  9. Introduce yourself or tell us something about you?
  10. Are you willing to work in different shifts?
  11. How would you rate your communication skills?
  12. What are the main objectives of Call Centers and Customer Service employees?
  13. What steps do you take when speaking with a customer?
  14. How would you maintain customer satisfaction when dealing with an annoyed client?
  15. Have you ever disconnected a call from an angry customer because you were upset or offended?
  16. What is the procedure to be followed when speaking with a customer?
  17. Where do you see yourself 5 years from now?
  18. Tell us about your strengths and weakness?
  19. In an average day, how many callers were you responsible for?
  20. What if the customer does not understand your advice? If you have a caller who has trouble understanding your directions, what would you do?
  21. What would you do when you cannot help a customer?
  22. Are you able to work with multiple phone lines? Or Are you comfortable with multiple phone lines?
  23. Have you ever joined with a team member or asked for assistance from a team member to help a customer?
  24. Give me an example of a decision you had to make quickly while dealing with a customer recently.
  25. How have you handled conflicting demands in the past?
  26. Describe a complex problem you recently had to sort out for a customer.
  27. Why did you leave your last job?
  28. Which other companies are you interviewing with?
  29. How will you enjoy working in a call center?
  30. Do you have any Questions for us?

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