Other Important Call center Interview Questions usually asked.
- Why do you want to work for our company?
- Can you explain how would you manage your accommodation?
- What according to you is a job like at a call center? What motivates you in your job?
- What are the most important skills for a call center representative?
- Can you explain How comfortable you are in handling the customers through the phone?
- Why do you want to join call center?
- What are your computer skills?
- How would you rate your typing skill?
- Introduce yourself or tell us something about you?
- Are you willing to work in different shifts?
- How would you rate your communication skills?
- What are the main objectives of Call Centers and Customer Service employees?
- What steps do you take when speaking with a customer?
- How would you maintain customer satisfaction when dealing with an annoyed client?
- Have you ever disconnected a call from an angry customer because you were upset or offended?
- What is the procedure to be followed when speaking with a customer?
- Where do you see yourself 5 years from now?
- Tell us about your strengths and weakness?
- In an average day, how many callers were you responsible for?
- What if the customer does not understand your advice? If you have a caller who has trouble understanding your directions, what would you do?
- What would you do when you cannot help a customer?
- Are you able to work with multiple phone lines? Or Are you comfortable with multiple phone lines?
- Have you ever joined with a team member or asked for assistance from a team member to help a customer?
- Give me an example of a decision you had to make quickly while dealing with a customer recently.
- How have you handled conflicting demands in the past?
- Describe a complex problem you recently had to sort out for a customer.
- Why did you leave your last job?
- Which other companies are you interviewing with?
- How will you enjoy working in a call center?
- Do you have any Questions for us?