ITIL Interview Questions and Answers

ITIL Interview Questions and Answers for freshers & Experienced.

ITIL, or the Information Technology Infrastructure Library, is a framework that provides a set of best practices for managing IT services. It emphasizes standardization and consistency in delivering IT services to ensure they meet business needs. ITIL offers a structured approach to various IT service management functions, including:
Incident management: Resolving IT disruptions effectively.
Problem management: Identifying and preventing the root causes of incidents.
Change management: Implementing changes to IT infrastructure while minimizing risks.
Service request fulfillment: Handling user requests for IT services efficiently.

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