Oracle CRM Interview Questions and Answers

Oracle CRM Interview Questions and Answers

Introduction to Oracle CRM 

Oracle CRM is customer relationship management delivered by Oracle Corporation. Oracle’s CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users. Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product’s roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Explain oracle CRM?

What are the main features of Oracle CRM?

Does Order Management (OM) and iPayment support credit card RMA’s?

Where and how are serial numbers entered on RMAs?

When processing an RMA to Oracle Receivables, will the original price be used if the item price amount has changed?

Is it possible to receive an RMA through the API and have the RMA progressed?

When doing a return for an ATO Model, we see in the LOV both the Top model and the newly configured item are available for return. Why?

Why the Return Activity Form blank is after a return is received?

What is the difference between transaction types and order cycles?

What is the default for Tax Event under the Finance tab if it is null?

Why doesn’t a newly created hold appear in the List of Values (LOV) when trying to apply or remove the hold?

How one view can holds for an order or line in Order Management Release 11i application?

Why doesn’t a seeded system hold name show in the LOV?

Will I be able to switch between the Arrival Date and Shipment Date as the basis for ATP?

If a customer requests that an order is delivered by a specific date, as opposed to shipped by a specific date, how is the lead time calculated? Are there tables that hold typical ship lead time information?

How will the ATP Server work with multiple instances?

Where can I find the “Latest acceptable date” field? Does this field only affect ATP-enabled items and calculations, or is it related to all items, regardless of the ATP flag?

Can I change Schedule Ship Date to a past date?

What is the difference between key flexfield and Descriptive flexfield?

What is the difference between drop the table and truncate the table?