Microsoft Dynamics CRM Interview Questions and Answers

Microsoft Dynamics CRM Interview Questions and Answers

In computing, Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services. Very few installations take place without the aid of third-party resellers. In its 2013 update, the first since 2009, Microsoft removed the ability of users to access certain features (such as report writing) without the assistance of members of Microsoft’s approved reseller network. Microsoft Dynamics forms part of “Microsoft Business. CRM is available either as on-premises software or as a software-as-a-service offering called “Microsoft Dynamics CRM Online”.

Microsoft Dynamics is a number of different Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software applications, as well as small and medium business solutions. Microsoft Dynamics can be used with other Microsoft applications, such as SharePoint, Yammer, Office 365, Azure, and Outlook. In the near future, Microsoft HoloLens will also be added to the experience. Microsoft Dynamics focuses on industries such as retail, service, manufacturing, financial services, and the public sector.


What is Microsoft Dynamics 365?

What are the benefits of Dynamics 365?

Why Microsoft Dynamics 365?

What is Microsoft Dynamics CRM?

What is a CRM Solution?

What is Dynamics CRM managed solution?

What is Dynamics CRM unmanaged solution?

What is the difference between remove and delete buttons on solution?

What is Microsoft Dynamics ERP?

What is Plugin?

What is Workflow?

What is mean filtered views?

What is difference between CRM Discovery Service and CRM Metadata service?

What is an Email-Router?

What a field level security profile contains in CRM?

What will happen if a field is enabled for field level security?

What is Metadata?

What is discovery services?

What are images? Why are they used?

How do secured fields behave when records are shared?

What is the max chars limit for Multiline Textbox?

What is the lookup data type and where it will be placed?

What is difference between custom workflow and plugin?

What are the minimum privileges required to create solution?

Which tables get effected when a new user is created in MS CRM?

How can you enable or disable the form assistant? And how to be sure that the form assistant is expanded or not?

Where to do the user related (personal) settings?

What is the maximum limit of records can be displayed in CRM grid view?

How to join two table using Query Expression?

What are the high level steps to enable field level security?

How can we know what are all attributes can be secured in CRM with field level security?

How do secured fields behave for offline synchronization?

What are the different data types we have in CRM?

What is meant by web resources and how many types of web resources we have?

What is ‘Append’ and ‘Append To’ privilege in MSCRM? Give one example of it?

What is Microsoft Dynamics 365 plug-in?

Tell me about your last CRM project?