Data Analyst

Responsibilities:

• Support the DSM Business Data Governance team in data governance, policy definition and system enhancement recommendations
• Manage internal case queues supporting multiple Data Governance Councils
• Understand new requests on the Salesforce Platform and work with multiple business units to gather business impact and approvals
• Perform data analysis using SQL, Excel, Salesforce Reports, Einstein Analytics, Tableau, Business Objects
• Investigate data issues and potential deep-dive analyses to help guide IT project requirements for issue resolution
• Partner closely with data custodians from various business teams to determine priorities and run initiatives as needed
• Work with IT teams to clarify business process and data needs and provide guidance on the implementation of data and process-related IT projects
• Create documentation for stakeholders alignment. Summarize complex analysis in simple story-telling slides which makes it easier for stakeholders to understand the approach.
• Ensure quality of solution implemented with the creation of UAT test plans; Lead and participate in testing; Report on and propose solutions for pass/fail test cases
• Run and manage monthly reports showing data quality issues within our application, understanding implications of reaching field and object limits
• Manage regular maintenance on Data Governance-owned Data Dictionaries and Object Dictionaries
• Attend working sessions overlapping with US Time Zone several days of the week: IST working hours: 10am-4:30pm and 9pm-11:30pm, flexibility ~1h

Required skills / experience:

• Bachelor’s degree required
• 2-5 years of business / systems analyst experience
• Proficient in Excel
• Proficient in SQL
• 2+ years experience working with and querying a large Enterprise Data Warehouse
• Salesforce Admin Certified preferred
• Salesforce object model & SOQL experience preferred
• 2+ years experience with Business Intelligence tools preferred (Tableau, Business Objects, etc …)
• Strong experience developing detailed functional, system and program requirements
• Experience working and communicating with both information technology and strategic business teams
• Experience analyzing business processes across multiple data domains (i.e. Customer, Employee, Marketing)
• Exceptional analytical, problem-solving and communication skills, with the ability to influence stakeholders, lead and partner across functions and teams
• Excellent oral and written communication skills with a high degree of attention to detail
• Ability to tell compelling stories and explain complex issues in simple ways
• Strong organization skills and ability to manage competing priorities
• Demonstrated self-starter
• Attention to Detail: #your favorite non-profit organization on your resume