IT Service Desk Interview Questions and Answers

IT Service Desk Interview Questions and Answers

What is Service Desk?

What are the different types of service desk?

What is SLA?

What are the Features/Benefits of Service Desk?

What is IT service desk Management?

What is ITSM?

What are the Key qualities of Service Desk?

What is the difference between RAM and ROM?

Can you define excellent customer service?

Are you a team player or team lead?

What motivates you for the job of service desk assistant?

Are you ready to work on weekends and night shifts?

What is ITIL?

What are the 5 ITIL service lifecycles (ITILv3)?

What is the most significant challenge that service desk professionals face? How do you overcome it?

What are the important processes of Service Design stage in ITIL?

What is difference between service desk and Help Desk?

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