Help Desk Interview Questions and Answers

Help Desk Interview Questions and Answers

Help Desk General Questions

  1. Tell Me about yourself?
  2. Tell me about your previous work experience?
  3. Tell us more about your education, and how it relates to help desk.
  4. What are your strengths?
  5. What are your weaknesses?
  6. What is the biggest failure of your professional career?
  7. Where do you see yourself in five years from now?
  8. Are you a team player?
  9. How can you contribute to this Company?
  10. How you face the criticism?
  11. How do you feel about working in night shifts and weekends?
  12. Why do you think you are a good fit for us?
  13. Are you willing to relocate or travel? Or Are you ready to relocate any location?
  14. What are your salary expectations? Or How much salary are you except?
  15. Do you have any questions for us?

Help Desk Behavioral Questions

  1. Why did you leave your Previous Job?
  2. Can you explain your work style?
  3. why you think help desk will be better for you?
  4. How do you keep your Skills and Knowledge Updated?
  5. What is your Area of Expertise and how can you use it in your job?
  6. Describe a situation when you were under pressure in work.
  7. Have you ever found it difficult to work with a colleague?
  8. Are you flexible in your Schedule?
  9. Have you ever been unable to solve a help desk call?
  10. Would you describe yourself as organized?
  11. When you see a call is taking too long what did you do?
  12. Give me an example of when you used logic to solve a problem?
  13. How would you deal with an irate customer?
  14. What is your conflict resolution style?
  15. What steps do you follow to study a problem before making a decision?

What is Help Desk?

In a situation where caller did not understand what you are explaining, what you would do?

Tell me about your Experience with Good Customer Service.

How you deal with the frustrated customer?

How important IT skills are in help desk service and how you keep yourself updated with those skills?

How will you repair data reading errors on a drive?

Are you aware of our Products and Services?

How will you explain the Troubleshooting process to a Customer for their slow Computer?

What would you do if a customer wanted to file a complaint against you while in the call?

What is support ticket?

When should you solicit a feedback request?

 

Other Important Help Desk Questions

  1. Which IT help desk tools have you used in the past?
  2. How do you use a help desk?
  3. Which ticketing system are you familiar with?
  4. How do you stay up to date with IT knowledge?
  5. What types of software applications and networking programs tools do you use? Can you list different IT products and your knowledge of these?
  6. Have you ever been responsible for maintaining a network setting? What was the base size, and expectations?
  7. Describe your IT trouble shooting procedure?
  8. Describe your knowledge in: PC hardware and operating systems?
  9. What programs have you used to log and date calls?
  10. Describe you experience in: firewalls, spy ware detection and virus ware implementation?

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