BPO Interview Questions and Answers 2020

BPO Interview Questions and Answers 2020

What is BPO?

What are the different types of BPOs?

What is LPO?

What is KPO?

What is Customer service representatives (CSR)?

What is SOP?

What is KPI?

What are the types of KPIs?

Can you define Call Center?

Can you explain Inbound Call center?

What are some Inbound call center services?

Can you explain Outbound Call Center?

What are the outbound call center services?

Can you explain predictive dialer?

How does a BPO work?

Can you define Reshoring?

Can you explain Non-Voice process?

What are some of the types of outsourced services?

What is an Automatic Call Distribution?

What is ISO:9000 in Outsourcing?

Why Companies Outsource?

What are the major sectors for outsourcing?

What is Onsite Outsourcing?

What is Onshore Outsourcing?

What is professional outsourcing (PO)?

What are different types of BPO?

 

Common BPO Interview Questions usually asked are

1.         Tell me about yourself?

2.         Why should we hire you?

3.         Tell us about your strengths and weakness?

4.         What do you know about our organization?

5.         Why did you choose BPO as your career?

6.         Which type of BPO do you prefer to work

7.         What do you know about BPO and How its work?

8.         What is the difference between Call center and BPO?

9.         What is the position of BPO in the present market?

10.       What is the difference between inbound and outbound calling?

11.       What is the reason for companies outsourcing?

12.       What are the common risks linked to BPO?

13.       Why are you interested in BPO job?

14.       Can you use different software’s easily?

15.       How can you relate call centers to BPO?

16.       What are the major types for outsourcing?

17.       Which process is best suited for your – voice or web?

18.       Tell me, which one has good career growth, non-voice BPO or voice BPO?

19.       What is the difference between BPO and KPO?

20.       How would you approach the call of an inbound customer as opposed to an outbound customer?

21.       Will you be comfortable handling customers on the phone?

22.       How will you manage your accommodation?

23.       Are you a team Player?

24.       Where have you worked Before?

25.       How would you rate your communication skills?

26.       Where do you see yourself five years from now?

27.       Are you Comfortable with the shifts and as well night shifts?

28.       Are you willing to relocate?

29.       What is your salary expectation?

30.       Do you have any questions for us?

 

 

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