ServiceNow Interview Questions and Answers

ServiceNow Interview Questions and Answers

ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.

Beyond Help Desk and Service Management processes, ServiceNow is built to be a productivity tool for all types of business users—the CIO, service desk staff, application developers, IT finance, IT operations and business leads.

ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle.

ServiceNow, Inc. is a cloud computing company headquartered in Santa Clara, California. It was founded in 2004 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation

Define ServiceNOW?

What is ITSM?

What is ITOM?

What is ITBM?

What is an application in service now?

What is CMDB?

What is Baseline CMDB?

What is the difference between CMDB and CMS (Configuration Management System)?

How to enable or disable an application menu or module in the application navigator?

What is View Management?

What is web services access only?

Which table is used in servicenow to audit changes to records?

What is Schema map?

What is a dashboard?

What is scorecard?

What is Homepage?

What do you mean by coalesce?

Which is the Parent table for incident, change and problem?

What is a record producer?

What is dictionary override?

What is an UI policy?

What is a data policy?

What is difference between UI policy and data policy?

What is a client script?

What is a business rule?

What is ACL?

Can you call a business rule through a client script?

What is a glide record?

What are Gauges?

What do you mean by Metrics in ServiceNow?

How many types of search is available in ServiceNow?

What is import set?

What is transform Map?

What do you mean by data lookup and record matching?

What is an update set?

What is a sys_id?

What is LDAP Integration and its use?

How to set a field unique on table?

What do you mean by foreign record insert?

Which searching technique is used to search a text or record in Servicenow?

What does the Client Transaction Timings plugin does?

What is inactivity monitor?

What is domain separation?

How you can remove remember me checkbox from login page?

How to set the default value of a date field to current date time value?

What is client transaction timing?

What a setWorkflow(e) function does?

What the setForceUpdate () function does?

What is the significance of set Limit (n) function?

Can you update a record without updating its system fields (like sys_updated_by, sys_updated_on)?

How to get the row count in a gliderecord?

What is the difference between deleteMultiple() and deleteRecord()?

How to restrict users to upload an attachment in servicenow?

How to disable attachment on a specific servicenow table?

What is HTML Sanitizer?

Which table is used in servicenow to audit changes to records?

What does the Client Transaction Timings plugin does?

What happens when a user make some changes the homepage?

What role you are required to create/update ACL ?

Which object is used to refer the current logged in user in client script?

State the best practices of client scripts?

How will you hide/show a field using client script?

What is the processing order for Record ACL rules?

How do you get the records of a specified fields which are not null?

How to change the Homepage layout?

How to change the banner and list caption background color?

How to create a new role?

What happens if a Default update set is marked as complete?

Does Homepages and Content pages are added to the update sets?

What is the difference between ${URI} and ${URI_REF}?

How to hide watermark globally?

What is a BSM Map?

How to create an Inbound Email Action?

How ServiceNow recognizes Inbound Emails?