Linux Solutions Engineer


Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Key Responsibilities

As a Solutions Engineer the key responsibilities include:
  • Daily management tasks such as client requests, maintenance Issues and platform updates
  • Technical support in resolving incidents
  • Ensure that the production infrastructure environment and core technologies are operating
  • optimally at all times and are properly monitored
  • Participate in project work, deployments and mi
  • grations, collaborating with the Project Manager and
  • other involved teams.
  • Lead small projects from the technical perspective

Technical Skills:

  • Expert in Linux distributions, including Red Hat / Centos, Debian / Ubuntu.
  • Expert in management, setup and deployment in some of the following technologies and products (the merrier): webservers (Apache, Nginx), application Servers (Tomcat, Jboss, PHP), databases (Mysql, Postgress Oracle), mailservers (Postfix, Zimbra), clusters (Red Hat Cluster Suite).
  • Experience in management, setup and deployment in some of the following infrastructure technologies (the more the merrier): virtualization (Vmware, Xen), storage (NAS, SAN), server hardware, datacenter.
  • General knowledge in networking, servers,
  • Internet protocols (HTTP, SMTP, DNS…)
  • Scripting skills (Bash, Perl or Python)
  • Cloud-related certification a plus (AWS, Azure, Google)


Previous Work Experience

  • Five or more years of industry experience with Linux and Open Source products and dealing with customers in a DevOps or Systems Operations environment.


Language skills

  • Written and spoken English (fluent / native

Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

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