- Full Time
- Mid Level
- Mumbai, Maharashtra, IndiaÂ
NTT
Client Manager
Location: Mumbai, Maharashtra, IndiaÂ
Category: Sales And Pre-SalesÂ
Job Type:Â Full Time
Responsibilities
Client ownership and relationship builder
- Take primary responsibility for the client and act as internal client owner within assigned accounts
- Manage and grow relationships to drive expansion and renewals across all solutions and services
- Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
- Lead the business conversations at C-level
- Become the reliable point of contact to further strengthen relationships
Client and industry expert
- Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
- Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
- Collect and analyze data to learn more about the client and the industry in which they operate
Owning the sales process
- Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
- Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
- Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
- Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
- Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
- Maintain a pipeline of leads on Salesforce.com
Deal structuring
- Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
- Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
- Lead business negotiations for contracts ensuring deals are risk-free and profitable
- Client retention and expansion
- Minimize churn and maximize retention in assigned accounts
- Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
- Actively search for expansion opportunities
Knowledge, Skills, and Attributes Required
- Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
- Client-centricity coupled with problem-solving
- Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
- Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
- Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
- Quick learner to understand any new solutions that are ready to take to market
- Customer value management and understanding profitability and ratios of clients
- A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
- Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.
Required Experience
- You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.
- Proof of structuring large, multi-year profitable contracts
- Demonstrate the ability to build strong relationships with clients across all levels
- Strong experience in networking with senior internal and external people in the specialist area of expertise
- Experience in managing the entire sales process, contracting process, and legal implications of a deal
Required Qualifications and Certifications
- A post-graduate type degree such as an MBA or similar would be advantageous.
To apply for this job please visit careers.services.global.ntt.
Related Jobs
-
Rubicon ResearchEntry LevelGoa
Rubicon Research walk-in -
SalesforceFull TimeHyderabad India - Bangalore
Who you are… Experienc -
DanaherFull TimeBangalore
Job Title –Intern Job -
Intas PharmaceuticalsFull TimeAhmedabad, Gujarat
We are excited to announc -
AdobeFull TimeBangalore, Karnataka, India
Data Operation Engineer ( -
IBMFull TimeBangalore, IN
Your Role and Responsib