Flight Attendant Interview Questions and Answers

Sample Answer: I have always been passionate about travel and meeting new people. Being a flight attendant allows me to combine those interests while also providing exceptional customer service.

Sample Answer: Excellent customer service skills, adaptability, good communication skills, teamwork, and a strong focus on safety are all important qualities for a flight attendant.

Sample Answer: I am passionate about the aviation industry and am excited about the opportunity to work for your airline. From my research and personal experience, I have been impressed with your airline’s commitment to exceptional customer service, safety, and reliability. I believe that these values align with my own and I would be proud to represent your airline as a flight attendant.

Additionally, I appreciate the opportunities for growth and development that your airline provides. I am eager to learn new skills and take on new challenges, and I believe that your airline would provide a supportive and challenging environment that would help me reach my professional goals.

Overall, I believe that your airline would be a fantastic place to work, and I am excited about the possibility of contributing my skills and passion to the team.

Sample Answer: I am vigilant about enforcing safety protocols and regulations, including pre-flight safety briefings, checking seat belts, ensuring overhead bins are closed and secured, and being prepared to respond quickly in case of an emergency.

Sample Answer:  I believe in open and honest communication and working towards a solution that benefits everyone involved. If a conflict arises, I try to discuss the issue calmly and find a mutually agreeable solution.

Sample Answer: I remain calm and professional, and try to defuse the situation as quickly as possible. I listen to the passenger’s concerns and offer solutions that will resolve the issue while maintaining safety and compliance with airline policies.

Sample Answer: I respect and appreciate cultural differences and make an effort to learn key phrases in other languages. I also try to be patient and use nonverbal cues when communicating with passengers who may not speak the same language as me.

Sample Answer: As a flight attendant, my primary role is to ensure the safety and comfort of passengers while adhering to airline policies and regulations. I also act as a brand ambassador for the airline and strive to provide exceptional customer service to all passengers. 

Sample Answer: I follow standard operating procedures and communicate with the captain and other members of the flight crew to ensure the safety of passengers and crew. I remain calm and focused on taking the necessary steps to address the emergency.

Sample Answer:  I stay focused on providing the best possible service to passengers and try to maintain a positive attitude even in challenging situations. I also make sure to take care of my own needs, such as staying hydrated and taking breaks when necessary.

Sample Answer:  I once had a passenger who was feeling unwell and needed medical attention. I was able to quickly communicate with the captain and coordinate with medical professionals on the ground to get the passenger the help they needed.

Sample Answer: I am adaptable and able to work well in a variety of work environments. I thrive in fast-paced and dynamic environments and enjoy the challenge of constantly changing situations. I am also comfortable working in a team environment and understand the importance of clear communication and collaboration with other members of the flight crew. Overall, I am able to work effectively in a range of work environments and am able to adapt my approach as needed to meet the needs of the situation.

Explain which languages you’re fluent or native in, and which you’re still learning. Some of the languages I can understand and generate text in include English, Spanish, French, German, Italian, Chinese, Japanese, Arabic, and Russian. If there is a specific language that is required for the job, I am able to quickly adapt and learn the necessary language skills to provide exceptional service to passengers.

Sample answer: I understand that the nature of the job can be stressful at times. However, I have developed strong coping mechanisms and have experience working effectively in high-pressure situations. I am able to remain calm and focused even in challenging circumstances, and I understand the importance of maintaining a professional demeanor while addressing any issues that may arise. I also prioritize self-care and make sure to take breaks and practice stress-relieving techniques to ensure that I am able to perform my job effectively and with a positive attitude. Overall, I am confident in my ability to handle stress and maintain a professional and calm demeanor at all times.

Sample Answer: If a passenger started panicking during a flight, my first priority as a flight attendant would be to ensure their safety and well-being. I would approach the passenger calmly and try to assess the situation to understand the cause of their panic. I would try to listen to their concerns and provide reassurance, and I would offer any assistance or accommodations that may help them feel more comfortable.

If the situation warrants it, I would communicate with the captain and other members of the flight crew to ensure that we are able to provide the best possible care to the passenger. I would also be prepared to follow any emergency protocols or procedures that may be necessary to address the situation.

Common Job Interview Questions

• Tell us briefly about yourself.
• Why do you want to work for us?
• How long do you see yourself as a flight attendant?
• Tell the time when you have pressure in the work.
• What do you like about this job?
• What are your greatest strengths?
• What is your GREATEST Weakness?
• Which destinations does our Airline Fly to?
• Will it be ok if you had to travel far distances away from family for long periods?
• Do you have any questions for me?