IT Systems Engineer

  • Full Time
  • Mid Level
  • Bengaluru


IT Helpdesk Engineer 


  • Diagnosing and troubleshooting firewall, router, switch and access point problems at local and remote offices.
  • Install, maintain and upgrade equipment and its associated infrastructure.
  • Provides network and host based security, incident response, firewall and VPN management and administration
  • Provide existing support for laptops (Mac and Windows) and applications
  • Manage projects and maintenance tasks working ticketing system
  • Monitors Network for usage anticipate and identify problems suggest solutions
  • Implement the necessary controls and procedures to protect information systems
  • Work with 3rd party vendors and providers with support
  • Ensure that system is resilient and can recover from outage
  • Provide end user desktop support for Mac and Windows laptops
  • Perform other tasks as requested by manager
  • Ability to work in 24/7 shifts

Required Skills:

  • Knowledge in MDM administration
  • Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory
  • Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
  • Hands on experience working with VPN technologies
  • Identifies, researches, and resolves technical problems.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Expert-level skills with Windows and Mac OS
  • Experience or knowledge of Cloud technologies (AWS, Azure, etc)
  • Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources

Other Essential Skills:

  • Interpersonal and communication skills to both technical and non-technical audiences located in different geographical regions (USA and India)
  • Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information
  • Enjoys helping people
  • Shows initiative and is motivated to undertake projects, research, and development opportunities on their own


  • (3-7 Yrs) years of Helpdesk Support or IT related experience

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