Business Analyst

  • Full Time
  • Mid Level
  • Bangalore



  • Perform routine data mining of GCO data to identify trends and patterns.
  • Provide insights to key stakeholders within Autodesk on what is driving customer effort and contact volume
  • Collaborate with cross-functional teams to introduce enhancements or capability to eliminate the need to require help either through self-service or human help
  • Identify gaps, inefficiencies, and potential risks in current processes and propose solutions
  • Perform data analysis and interpretation to support decision-making processes
  • Develop and maintain detailed documentation, including process flows, use cases, and user stories
  • Conduct user acceptance testing when required
  • Monitor and evaluate implemented changes to measure their effectiveness and identify areas for further improvement
  • Prepare data visually for presentation purposes
  • Proven efforts to achieve Self-help goal on reducing contacts per 1K Subscribers
  • Provides valuable insights through data mining to assist in making informed decisions
  • Proactively makes recommendations for operational or process improvements
  • Ability to deliver impromptu data analysis requests while prioritizing routine deliverables

Minimum Qualifications 

  • Proven experience as a Business Analyst or similar role
  • Strong analytical and problem-solving skills with a keen attention to detail
  • Proficiency in data analysis and interpretation using tools such as Excel, SQL, Power BI, SFDC
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
  • Solid understanding of business processes and Autodesk systems
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

The Ideal Candidate 

  • You are a motivated and results-driven individual with a passion for business analysis
  • You are inquisitive and determined to understand the root causes of what data is telling us
  • You are comfortable working autonomously, and you can be flexible working in a global environment which may require meetings to accommodate alternative time zones

To apply for this job please visit

Related Jobs
Scroll to Top