ITIL® Interview Questions and Answers 2020

ITIL® Interview Questions and Answers 2020

Top ITIL Interview Questions and Answers for freshers & Experienced

What is ITIL?

What is ITSM?

What is SLA?

What are the 5 ITIL service lifecycles (ITILv3)?

Which processes are utilized by the Service Desk?

What are benefits of ITIL framework?

What are the main processes in Service Strategy in ITILv3?

What are the main processes in ITILv3service design?

What are the main processes in ITILv3 Service Transition?

What are the main processes in ITILv3 Service Operation?

What are the main processes in ITILv3 Continual Service Improvement?

List the 4 P's of Service Design Stage in ITILv3?

What are the ITIL Models Adopted by an Organization?

What is the ITIL SKMS?

What is the ITIL Incident Management Process?

Can you Explain a Known Error?

What are the 7Rs of Change Management

What are the work-around recovery options?

Can you explain RACI model?

What is PDCA?

What is the CAB?

What’s the difference between an End-user and a Customer?

Can you define freeze period?

Can you explain ISO/IEC 27002?

Can you explain balanced scorecard?

Can You define service portfolio,service catalogue,service pipeline

What are the different types of SLAs

Which ITIL process should ensure that the organization is aware of new and changing technologies?

What are the key components of a service-level agreement?

What is OLA?

What is DML?

What is PIR?

What is Availability Management?

What type of information is stored in a CMDB?

What is difference between Expedite / Urgent Change and Emergency Change?

Which two service management processes will most likely use risk analysis and management methodology?

What is Knowledge management?

What are the benefits of ITIL Knowledge Management?

What are the Stages of Knowledge Management?

What are the different knowledge management systems?

Can you explain Change management?

Can you explain Change evaluation?

What are the key Service Value Chain (VC)s in ITILv4?

What are the New 4 Dimensions of Service Management in IILv4?

What are the New seven ITIL 4 guiding principles?

What are the New 34 Practises in ITILv4?

 

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