SAP CRM Interview Questions and Answers

SAP CRM Interview Questions and Answers

SAP CRM stands for Customer Relationship Management .It is one of the key modules in an organization which deals with handling customers effectively and efficiently. In today’s competitive market environment, it is necessary that companies make changes in a dynamic environment and take care of all the key activities related to customer service.SAP CRM is known as integrated customer relationship management module by SAP that helps any organization to achieve their business goals and allows them to perform all Customer Relationship tasks efficiently. CRM is one of the key components for making business strategy for medium and large scale organizations and it also helps in understanding the customers, their needs and customer service effectively.

Customer relationship management (CRM) definition:

The way businesses interact with current and future customers. Traditionally, this has been done with software that automates and integrates your customer-facing activities: sales, marketing, and customer service. But today, best-in-class CRM software systems go beyond that core functionality – providing additional tools for customer analytics, personalisation, e-commerce, social media, collaboration, and more. The ultimate goal? To drive Omni-channel customer engagement. –SAP Main Website

What is CRM?

What is Service Request Management?

Explain SAP CRM Marketing?

What is the use of Marketing Calendar?

What is the relation between CRM and SAPR/3 Architecture?

What is the action profile in SAP CRM?

What is BDOC in CRM?

What are the important components of IPC?

What are the difference between interaction record and other business activities?

Explain Activity Management in CRM?

What is Online Agreement?

What are the different functions are used outline agreement in sales?

What are the CRM transaction general codes (T Codes)?

 

Read : SAP ERP Interview Questions and Answers 2019

 

Explain Marketing Planning?

What are the Steps for calculating the Tax Calculation Process?

What are the SAP CRM WebClient UI components?

What are the elements of CRM PRICING?

What is Marketing Permissions Assignment Block (AB)?

What is an Opportunity?

What is Opportunity Management in CRM?

What is the Service Order Management?

What are the uses of Service Order Management?

What is Master Data?

What is a Lead in SAP CRM?

What is Rebate processing?

What are the functions of using Availability Check?

What is Task & Activity?

What is SAP CRM IC?

What is SAP GUI?

What is partner function in SAP CRM?

How can billing tax be calculated in SAP CRM?

Explain Normal text, Log texts, Log?

How to solve Operation is not allowed (CRM_P_ORD) in SAP CRM WUI and GUI?

What is logical links in SAP CRM?

What is the difference between CRM and ERP?

How can the user update Product Category Description in Different Languages via Data Workbench?

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